Privacy Policy & RODO
How White Goods Rescue collects, uses and protects your information.
Last updated: August 2026
Who we are
White Goods Rescue is a local appliance repair business serving Sheffield and surrounding areas. We are responsible for the personal information used to arrange and provide our services.
Information we collect
When you contact us or book a repair, we may collect your name, address, telephone number, email address, appliance details, fault description, appointment information and repair records. Our website may also collect limited technical information through essential cookies and analytics.
Why we use it
- To answer enquiries and arrange appointments.
- To diagnose, quote for and complete repairs.
- To provide service updates, invoices and aftercare.
- To maintain warranty, accounting and business records.
- To protect customers, our website and our business from misuse.
We use information where necessary to perform a contract, meet legal obligations, pursue legitimate business interests or where you have given consent.
Sharing information
We do not sell personal information. Where necessary, information may be shared with trusted providers supporting booking, payments, accounting, website hosting or repair delivery, and with authorities when required by law. We share only what is needed.
Retention and security
Information is kept only as long as needed to provide the service, maintain warranty and accounting records, resolve disputes and meet legal obligations. We use reasonable safeguards and securely delete or anonymise information when it is no longer required.
Your rights
You may have rights to access, correct, delete, restrict or transfer your personal information, and to object to certain uses. You may withdraw consent where consent is the lawful basis.
Use our Contact page to make a privacy request. You can also complain to the Information Commissioner’s Office.
Cookies and updates
Essential cookies support website operation and booking. Optional analytics or third-party cookies are used only where permitted. We may update this notice when our services, suppliers or responsibilities change.